Shipping Policy
Last updated: 22 September 2026
At Caelivrae, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through caelivrae.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the delivery information and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Delivery time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In many cases, Caelivrae ships products directly from our trusted suppliers.
We do this to make the fulfilment process more efficient. Instead of sending items to us first and then forwarding them to the customer, an item may be shipped directly from the supplier to you.
This means that some parcels may be shipped directly from overseas, including from China.
We use this model to reduce unnecessary handling and to get your order moving as efficiently as possible.
Delivery partners
We offer free delivery across the Republic of Ireland.
Depending on the product, supplier location and delivery address, orders may be shipped with trusted local delivery partners or international shipping partners.
Once tracking information becomes available, we will send your tracking details by email after your order has been dispatched.
Delivery costs
Delivery is free for orders delivered within the Republic of Ireland, unless clearly stated otherwise at checkout.
We do not currently offer delivery to Northern Ireland.
Incorrect delivery details
Please make sure your delivery information is correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or dispatched, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name, order number and the email address used to place your order.
We will review the order information and help you with the next steps.
Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours and the relevant delivery provider.
If you still cannot locate your parcel, contact us at:
Please include your order number so our customer care team can review the situation.
Questions
For any delivery questions, please contact us at: